gj999's Privacy Policy — Your Information is Fully Safe
Learn clearly how we collect, store, and protect your personal information — everything is transparent here.
Table of Contents
Introduction
gj999 (hereinafter referred to as "we", "our", or "platform") is a safe and reliable online gaming and betting platform in Bangladesh. By using our website gj999.lat, you are considered to have given your consent to the terms of this privacy policy.
This privacy policy explains how gj999 collects, uses, stores, and protects the personal information of users of our services. We take your privacy very seriously and are committed to ensuring that your information is properly protected.
This policy applies to all services, sub-domains, and mobile-accessible versions of gj999.
This privacy policy has been last revised. We may update this policy from time to time, and you will be notified in a timely manner.
What Information is Collected
We may collect the following types of information to properly operate and improve our services:
2.1 Identity Information
- Full name and username
- Email address
- Date of birth (for age verification)
- National ID card or passport number (for identity verification)
- Current address
2.2 Financial Information
- bKash, Nagad, Rocket, Upay, or bank account details (for processing transactions)
- Deposit and withdrawal history
- Transaction amounts and dates
2.3 Technical Information
- IP address and device identification details
- Browser type and language settings
- Operating system information
- Session duration and login activity
- Information obtained through cookies and similar tracking technologies
2.4 Gaming Activity Information
- Play history, bet amounts, and results
- Preferred game categories and providers
- Bonus usage history
- VIP level information and points
How Information is Collected
gj999 collects your information in the following ways:
3.1 Directly from You
Information you voluntarily provide when opening an account, during the identity verification process, when making deposits or withdrawals, and when contacting our customer support.
3.2 Automatically
When you use our platform, certain technical information is automatically collected through cookies, log files, and similar technologies. This information is generally used to improve service quality and ensure security.
3.3 Through Third Parties
Some information may be verified through payment gateway providers (such as bKash, Nagad, etc.) and identity verification service providers.
We never store your full payment card number or PIN code. All financial transactions are secured through SSL encryption.
Purpose of Using Information
gj999 uses your personal information for the following specific purposes:
4.1 Account Management & Identity Verification
Information is needed to create, manage, and secure your account. Identity verification is carried out to ensure age verification (service for those aged 21 or above only) and to comply with Anti-Money Laundering (AML) regulations.
4.2 Financial Transaction Processing
Your payment information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. This information is also used to apply rules regarding the minimum deposit of ৳200 and minimum withdrawal of ৳1,000.
4.3 Service Quality Improvement
By analysing your gaming preferences and usage patterns, we can create better services, relevant bonus offers, and an improved user experience.
4.4 Providing Customer Support
Your account and contact information is used to provide our 24/7 live chat and email support ([email protected]).
4.5 Ensuring Responsible Gaming
This information is used to monitor your gaming activity to identify signs of problematic behaviour and to provide assistance when needed.
4.6 Fraud Prevention
Technical and identity information is used to prevent fraudulent activity, unauthorised access, and security breaches.
Information Storage & Protection
gj999 treats the protection of your personal information as the highest priority. We have adopted industry-standard security measures:
5.1 SSL Encryption
All data transmission on our platform is protected by SSL (Secure Sockets Layer) encryption. This means all information sent between you and our servers is encrypted and unreadable to third parties.
5.2 Data Storage Protection
Your information is stored on secure, encrypted servers. Our database is kept protected through regular backups and security audits.
5.3 Access Control
Only those staff members who need access to your personal information to perform their duties have access to it. All staff are bound by strict confidentiality agreements.
5.4 Data Retention Period
We retain your information for as long as your account is active. After an account is closed, some information may be retained for a specified period due to legal obligations and fraud prevention needs.
Our security measures are regularly updated and follow the latest cybersecurity standards.
Sharing Information with Third Parties
gj999 does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
6.1 Payment Processors
Necessary financial information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, Upay, and bank transfers. These third parties will only receive limited information for processing transactions.
6.2 Technology & Game Providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Ezugi, Microgaming, and NetEnt operate on our platform. These providers may access limited session and gaming information necessary to run their games.
6.3 Legal Obligations
We may provide relevant information when required by a court order, government directive, or other legal process. In such cases, we will only provide the minimum necessary information.
6.4 Business Transfer
In the event of a business merger or acquisition, user information may be transferred. We will notify you in advance if such a change occurs.
We never sell your information to other companies for marketing purposes.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to improve your experience.
7.1 Types of Cookies
- Essential Cookies: Required for the basic functionality of the website, such as maintaining login sessions.
- Functionality Cookies: For remembering your preferences and settings.
- Analytics Cookies: For understanding usage patterns on our website.
- Security Cookies: For preventing fraudulent activity and unauthorised access.
7.2 Managing Cookies
You can control or disable cookies by changing your browser settings. Please note, however, that disabling cookies may affect some functionality of our platform.
7.3 Log Files
Our servers automatically log certain information, including IP addresses, browser type, pages visited, and visit times. This information is used for security and service improvement.
Your Rights
You have the following rights regarding your personal information:
8.1 Right to Access Information
You may request a copy of the information we hold about you at any time. Send this request by email to [email protected].
8.2 Right to Correct Information
If your account contains incorrect or incomplete information, you can contact us to have it corrected. Ensuring accurate information is important for safe service.
8.3 Right to Delete Information
In certain circumstances you may request that your information be deleted. However, some information may be required to be retained due to legal obligations, fraud prevention, or incomplete transactions.
8.4 Right to Object to Information Processing
You can object to the use of your information for direct marketing purposes. To stop receiving such communications, email us at [email protected].
8.5 Right to Lodge a Complaint
If you have any concerns or complaints about how your information is processed, please let us know directly. We are committed to resolving the matter promptly and effectively.
Our 24/7 support team at [email protected] is always ready to help you exercise any of your rights.
Privacy of Minors
gj999 services are only for those aged 21 and above. We do not intentionally collect any personal information from minors.
We conduct a date of birth verification process to confirm age at the time of account registration. If we become aware that a minor has registered on our platform, that account will be closed immediately and all associated information will be deleted.
Parents are advised to monitor their children's online activity. If you become aware of any minor's account, please notify us at [email protected].
21+ For those aged 21 and above only.
Policy Changes
We may update this privacy policy from time to time. The policy may change as a result of technological updates, legal requirements, or improvements to the service.
10.1 Notice of Changes
If any significant changes are made, we will notify you by email or with a notification when you log in to the platform. For minor changes, the updated date will be shown on this page.
10.2 Responsibility to Review
We recommend that you review this page regularly. Continuing to use gj999 after an update means you have agreed to the revised policy.
If you do not agree with any changes, please contact us to close your account.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Our privacy team will work to resolve your matter quickly and thoroughly.
Before responding to any privacy-related request, we will verify your identity to ensure your information remains protected.
For more information, also visit our About Us, Terms & Conditions, and Responsible Gaming pages.